By storing your payment information, you can make secure payments via our website, app, or automated system without having to re-enter the Card Information for each transaction. We love to hear the amazing feedback! How can I add money to an incarcerated individuals Securus Debit Account at TDCJ? Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. any errors in our website or Products will be corrected. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Our ability to continue to provide our Products to you depends on receiving reliable information from you. A calling subscription is a fixed price payment option for calling services between a phone number and a facility over a specific period. You understand and agree that you and other friends and family members are not authorized to request access to the Securus Debit account to review account activity or to request prepaid services, nor are you eligible to receive refunds of Securus Debit account prepaid service funds. If you are an attorney, you agree you will not use the Messaging Solutions to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against us or our Facilities for violation of the attorney-client privilege. February 15, 2023, New Securus Originals Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration Your refund should be available for collection within two business days after Securus receives your "request for refund". Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further calls from incarcerated individuals. Attorneys. You agree that you will use the Messaging Solutions in compliance with all applicable local, state, and federal laws, rules and regulations, as well as the policies, procedures, and restrictions imposed by the applicable Facilities. Their headquarters are in Dallas, Texas, and their services are used by more than a million people in prisons across the States. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and we agree that any Dispute between you and us, past, present, or future, and no matter the date of accrual, shall be resolved through an individual small claims court action or through binding individual arbitration, as specified below. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Please do not hesitate to reach out to us at (503) 946-6957 if you ever have any questions or concerns. Therefore, Securus will only issue credit for Securus Video . Notice to Securus shall be made by either: (1) mailing a letter via first class or registered mail to Securus Technologies, LLC, Attn: Legal Department, 4000 International Parkway, Carrollton, Texas 75007, which begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by email to legalnotice@securustechnologies.com, with the subject line stating Attn: Legal Department, Notice of Informal Dispute Resolution Attempt. Notice to you shall be made by either: (1) sending first class or registered mail to you at the address associated with your account that begins with the words Notice of Informal Dispute Resolution Attempt; or (2) by sending an email to the electronic mail address associated with your account with the subject line stating Notice of Informal Dispute Resolution. Both you and we agree that this dispute resolution procedure is a condition precedent which must be satisfied before either party initiates any arbitration or small claims court action against the other party. Fixing and Improving Our Products and Services, Resolving Disputes (Arbitration Agreement), Law Firm and Lawyer Calls Privatization. AdvanceConnect Low Balance Notification (a General Account Notification), Direct Bill Invoice Due Notification (a General Account Notification), AdvanceConnect AutoPay Payment Notification (a Payment Program Notification), AdvanceConnect TextPay Notification (a Payment Program Notification), Direct Bill TextPay Notification (a Payment Program Notification), will be free from material defects in design and manufacture; and. Incarcerated individuals can also create and send messages to you if you purchase and transfer stamps to them, or if they purchase stamps directly with their Securus Debit or JPay Media account. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. The right we give you to access our website and to use our Products is personal to you (it doesnt extend to anyone else), nonexclusive (we can license theses rights to others), non-assignable (youre not allowed to assign the right to anyone else), and your use must be consistent with your Customer Agreement. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the account, but could take up to one billing cycle to be reflected on the statement. Due to a variety of factors, including software and security updates, the data associated with your use of the Products should not be considered safely backed up and we advise you to ensure (to the extent you are able) that you have another copy of messages, documents, or other media that you wish to preserve. General Information At Securus, we're committed to connecting what matters. proporcionados por la Empresa. How do I unblock my phone number on my Securus online account? In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. These terms do not provide any third party with a remedy, claim, or right of reimbursement. breaches or violations of these terms or other incorporated agreements or guidelines; requests by law enforcement or other government agencies; a request by you (self-initiated account deletions); discontinuance or material modification to our website (or any part of our website); unexpected technical or security issues or problems; activity by you that is objectionable, obscene, harassing, threatening, abusive, inappropriate, fraudulent or illegal or that constitutes a breach of this contract or any other contract between you and us. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. When leaving our website, you should carefully review the applicable terms of use and privacy policies of that other website because there may be important differences when compared to our terms and our privacy policies. These resources include our Privacy Policy and Frequently Asked Questions and other pages accessible on our various website pages. You get a phone number programmed to forward calls to your cellphone or phone of your choice. using the Messaging Solutions to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by the correctional facility; transmitting any content that infringes upon another partys intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; preventing others from using the Messaging Solutions; using the Messaging Solutions for any fraudulent or inappropriate purpose; or. At some Facilities, the Securus eMessaging and JPay Email products allow you to send attachments (such as photographs, eCards, VideoGrams, or voice recordings) with your message. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session Applicable governmental taxes and fees are in addition to the rates and charges for calling service. Telephone Service. If a lawsuit is filed to enforce these waivers the parties agree that the arbitration shall be immediately stayed, by agreement or court order, until the court case is resolved and all appellate review is exhausted. You must file any claim or suit related to our website within one year after it arises. Terminating the Messaging Solutions Products. Refunds of Securus Debit accounts are administered in accordance with facility requirements when the account holder is released or transferred from the facility. Securus - Friends and Family Solutions Facilities We Serve System Status Sign In Solutions Solutions Phone Products Phone Products Get Started Now Open and Fund a Phone Account Rate Quote Understanding Your Bill Video Products Video Products Get Started Now Steps to Register Facilities And Pricing Schedule an Remote Session How do I block a text message from an inmate? You can send messages from our website (either www.securustech.net or www.jpay.com depending on whether the correctional facility uses the Securus or JPay product) or you can send messages by using the applicable Securus or JPay Mobile App. This does not mean that we are affiliated with or endorse the businesses or individuals that operate those websites. (b) Maximum Liability. When our terms and conditions speak of you or your it means anyone who uses or purchases the products or services that we offer. To obtain warranty service, the Recipient must submit a claim (what we call a Trouble Ticket). Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. We help family and friends of incarcerated individuals. you may call the Securus Technologies, Inc. SIGN UP NOW WITH SECURTEL AND START SAVING Messages and their content are retained by us in accordance with our standard message retention policies. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. If you believe there was a problem with our system that prevented you from participating in a scheduled video session, please contact our Customer Care center. Bills paid 7 days or more late will be converted to a prepaid AdvanceConnect account. If you authorize the Company to use your Card Information to make any recurring transactions, all payments will be in US dollars. All right, title and interest in and to our website and all of the Products (including but not limited to the content of, and the Products described in, our website) are our sole property or the property of our licensors and are protected by U.S. copyright and international treaties. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. How do I add another inmate to my account? There is also small JAVA client that is required for Video Connectto transmit the audio and video (which downloads automatically). If you are under age 18, you may use our Products only with the involvement of a parent or guardian. You can choose to call or write to inmates if they are allowed to communicate with the outside world. Dallas, Texas 75001, Securus Correctional Billing Services Usted puede cancelar esta autorizacin en cualquier momento December 1, 2022, Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals There are certain actions that you must not take, and you must not encourage or assist any other person to take. Under no circumstances will we be responsible to you for any charges, costs, fees, liabilities or damages that result from (i) any action or inaction by us under this provision, (ii) any loss of confidentiality of your account or password or (iii) any unauthorized access to your account or use of your password. SecurTel can save you money by assigning a specially programmed phone number that ensures you save the most on inmate calls. You understand and agree that as an AdvanceConnect account holder, you are responsible for all charges associated with all telephone numbers added to the account. VeriSign secured #1 Internet-trusted security seal. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. Este acuerdo permanecer en vigor hasta que usted cancele su autorizacin A correctional facility will normally limit a Recipient to owning and using only one Tablet. Any section of this Customer Agreement that, to give proper effect to its intent, should survive such expiration or termination, will survive the expiration or earlier termination of this Customer Agreement. Examples of specific causes for termination and suspension of access to our Products or a change to your password include, but are not limited to: If your account is terminated or suspended, this may result in any one or more of the following circumstances to occur: You understand and agree that all terminations and suspensions are made in our sole discretion. Without waiving the right to appeal a court decision triggering this section, should a claim be required to proceed in court under this section, any and all disputes shall proceed in Federal District court located in the Federal District Court located in the Northern District of Texas or a Texas state court in Denton County or Collin County and be decided by a judge, sitting without a jury and not as a class action lawsuit. We seek out the best to join our team. Arbitrability of Certain Disputes. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. If a breach of your personal information occurs, we will notify you promptly, as required by applicable law. Also, please change your password regularly as an added precaution. We and you also agree that each may bring claims against the other in arbitration only in our respective individual capacities and in so doing we and you hereby waive the right to a trial by jury, to assert or participate in any class action lawsuit or class action arbitration, any private attorney general lawsuit or private attorney general arbitration, and any joint or consolidated lawsuit or joint or consolidated arbitration of any kind. We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. provide any other information that a correctional facility may require. This means, for example, if you delete a text we cannot send it again. Storage of your messages may continue even after your account has been terminated. Debit refunds to incarcerated individuals in excess of $100.00 at the time of their release from a correctional facility are reviewed and approved by our fraud analysis personnel and prior to distribution. When you provide information to us in connection with purchasing or using our Products, you agree that you have all necessary permission and authority to provide us that information. Friends and family members may purchase Securus services in advance (subject to facility restrictions) by: Payments sent via mail may take seven to ten business days to process and MUST include a Securus Debit Pay by Mail Remittance Slip found at www.securustech.net. These text-based services are explained below and include: Visit www.securustech.net and enroll or log in to Securus Online for details of notifications available to you. The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. The prepaid balance expires ninety (90) days from the date of the last call placed on the Inmate Debit account unless alternative arrangements are expressly requested by the Confinement Facility. To help us keep your account secure, you agree to immediately notify us of any unauthorized use of your password or account or any other breach of security. The Contact Center is open seven days a week 24 hours per day. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. You agree that you are bound by the commitments you make to us in exchange for your use or purchase of our Products. Press 1 to accept agreement or 2 to decline. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the AdvanceConnect account number. Please call the GTL customer service number listed below. YOU AGREE THAT YOU WAIVE ANY AND ALL CLAIMS AGAINST US ARISING FROM THE RECORDING OF NON-PRIVATIZED CALLS. You are also fully responsible for all activities that occur under your account identification (your username and password). Securus Online Assistant Now Available - Click the bubble below. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. Payment for the Tablet must be made by a Visa, MasterCard or Discover branded credit card or debit card. of the last call received. la Empresa para almacenar su Informacin de Tarjeta. We provide these links only for your convenience. Should I fund anAdvanceConnect account or a SecurusDebit account? You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. Applied due to a friend or family members receiving and accepting state-to-state or international calls from incarcerated individuals. You may not create any derivative work of our website or our Products. Internet Service Provider (ISP). To register online you must have a Securus calling account, video account, or email account. The revised terms will automatically be effective once they are posted, and your continued use of our Products after any changes means you agree to the changes, and they become part of your Customer Agreement. In the event Resolute is unavailable or unwilling to hear the Dispute, the parties shall agree to another comparable arbitration provider, and if they are unable to agree, the parties shall apply to a court for appointment of a new arbitrator, pursuant to Section 5 of the Federal Arbitration Act. We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier (available Carriers are shown above). Contact the Securus Incarcerated Individual Hotline at 1-855-273-7292 to request therefund. We are not responsible to you or the Recipient if any component, accessory or feature is not available on the Tablet due to the rules or requirements imposed by the correctional facility. Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada? After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. You understand and agree that use of the Tablet by the Recipient is a privilege and misuse or other inappropriate actions may lead to denial of this privilege, confiscation of the Tablet, administrative and disciplinary sanctions and/or legal action. When inmates call this number, you will save money on long-distance or local jail calling rates charged by GTL or SecurusTech. Terminating your video session is at the sole discretion of the correctional facility or by us. We are not liable to you or to any other person for any termination or suspension of your account, loss of storage, any associated e-mail address, or access to our website. You agree to carefully review our website and understand all of the terms and conditions that apply to the Products you use and that make up your Customer Agreement. That Limited Warranty is described below. I agree to be contacted . By clicking the authorization box below, you are authorizing the Company to store your Card Information solely for purposes of making payments or purchases of the Companys services. January 4, 2022 General Credit Card refundsfor AdvanceConnect prepaid calling accounts are processed as follows: Securus refundsare applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. This chat history will be cleared once you click the END CHAT button. las Transacciones Recurrentes. Empresa y permanecer en vigor hasta que usted revoque su autorizacin a Definition of Dispute. In order to begin visiting with an incarcerated individual from the comfort of your home, office, or any location equipped with high-speed Internet, PC and webcam, or a mobile device, you must first register with us and create a Securus online account and add Video Connect. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? We also make various policies, help centers, and other resources available to you to answer common questions and to set expectations about the use of our Products. Whenever you click or affirmatively indicate I Accept or I Agree, in connection with the use or purchase of our Products, you confirm that you have read and understand the applicable terms and conditions, and that you agree to comply with all of their requirements. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. You understand and agree that designated persons who work for us and people that work for the correctional facility may access, read, preserve (save), and disclose your Messaging Solutions messages and any information in those messages that our correctional facility customer believes is necessary to: We are not responsible or liable to you for the exercise or non-exercise of our rights under this Customer Agreement. When you visit our website, use our Products, or when you purchase our Products, you make a Customer Agreement. You may cancel this authorization at any time by contacting the Companys Customer Service unit at 972.734.1111. Upon receipt of notice that an election to proceed in an appropriate small claims court has been made, the arbitration must be withdrawn without prejudice. This Notification service is a service where we send text notifications to your mobile phone with information about your current accounts with us. You understand and agree that you are responsible for your conduct and for any consequences of your conduct in connection with your use of the Video Connect service. Friends and family members of an incarcerated individual may open a Direct Bill account by visiting our website at www.securustech.net or calling 1-800-844-6591. A facility over a specific period inmates call this number, you will save money on or! Suit related to our website or Products will be securus customer service refund once you Click bubble. 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