I tried to argue the points, but was told that was store policy; I recall seeing no signs pointing this out in the store. Want to know which is the closest to your home?Take a look at the handy store locator for more information. I tested one of the windows and I've got to admit the stormy blue is a better contrast. We purchased from La Z Boy because the furniture is made in the USA. She pointed out things like reclining positions, rocker/glider options, the possibility of a rotating base, and she discussed construction of the chairs. She was helpful but not pushy. I had a much better sales experience from a local mattress store last year than I did from this store in September. Loved Shane Fleishour, he was in sales but has a good eye for color and detail. recliner that can be placed any closer than 8 from the wall. I know the furniture is expensive, but very good quality. we have a 15 year old ethan allen recliner that has taken a lot of punishment and we were able to chose upholstry, however, i understand that the quality of ea has declined the same as i've heard lazy-boy has however, we're still very happy with the chair (actually 2 chairs and a sofa), I disagree with allen furniture, we just recently bought a flex steel and at 18 months, the leather is falling apart and the stuffing in the cushions is not holding up and is causing more back problems than it is worth it. We purchased a Power Recliner and a bolt that connects to the back and side of the chair is broken. The customer service is all but non-responsive. Creating A Local Server From A Public Address. Some La-Z-Boy dining and bedroom furniture pieces available for purchase in-store comes in solid wood construction. (That should have been my first warning sign, product should have at least basic quality to start.) Unfortunately, I did not have the person's LAST name so was unable to get through the menu and ended up back at the store. At about 18 months the leather started discoloring in the middle wear your head and back are. During this time the chair was sold to another customer. They are extremely helpful and go out of their way to meet our demands. Cut cost.I get it.Make it last. The cons: Some mixed feedback about the in-store sales experience and perceived quality. Great customer service again, this time we worked with Judy Waddell. Have either of you had problems with your Lazyboy? Recliners offer various options of motion. I cannot speak to all the furniture made by La-Z-Boy but what we purchased feels/looks very good. Both are large scale manufacturers that sell both through retail distributors with the exception that La-Z-Boy also sells direct-to-consumer. I turned the chair upside down and found that 3 of the 4 small screws connecting the base to the frame had broken off. I bought La Z Boy thinking I was purchasing quality not junk. The sectional has 1 seat that is sunken 2 inches and the fabric is wearing horribly. Had to request it be delivered. Since it got pushed back to October 21, I said to cancel the contract at midnight on Nov 14. While I continued to ask him to hear me out he was simply not interested in wasting his time. One other brand I've tried recently is Thomasville; they have a nice smooth recliner that can adjust well at any angle. This is my 1st ever La-z-boy purchase. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Both names are seen in homes and offices throughout America and have been deemed two of the most trusted brands of furniture. Very poor quality, just over 2 years old and it's already broken down and not very comfortable. I've had 3 service calls and new springs on each chair. I would highly recommend him. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. Store Gave Me A Number To Call For Service. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. I have bought four LaZBoy chairs, two of them as gifts. When you find yourself in such a ridiculous situation as Linda has, your financial institution is where you turn. Will not go back and will not buy another. Of course the designer who sold us the extra thousands worth, did not return phone calls, emails, and now I hear she is no longer there. For reasons we cannot figure out, my chair but not my wife slides backwards and has to be pulled forward at least twice a day. This time it was two non-reclining chairs. Its now 16 weeks and we may get some of our furniture, then fly back to the condo that sits empty while we sit in our empty place waiting. Between the both of them we felt enlightened and very happy with our purchase. I can't vouch for anyone else there. He made you ease and let you take your time in making a decision. Great showroom and selection. Home in an hour! I was not impressed.). We bought a couch which costed over $5,000 May 31. If they had just repaired and recovered the chair, I would be a happy person. Some models now have built-in drink holders. For now, I have to deal with him hogging it! The sales rep hadn't received my messages. We bought a reclining all leather couch & love seat LESS than 3 years ago. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. The drapes are in! I sought out BBB to make a complaint. I stepped in and knew exactly what I was ordering, fabric color too. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. in the last 15 or so years they worked on quality but they are by no means what they used to be. Each time I had to hang up because I couldnt wait any longer. Three times I have been on hold - disaster. Otherwise, we were going to go elsewhere. Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . Padded rolled arms. Needless to say, and despite my enjoyment of the style and pieces themselves, I will not be shopping at La-Z-Boy ever again. Whats the point if its just going to go flat again? Because I was still awaiting delivery at 5:30 on the 19th, I called to ask what the status was and was told that delivery had been changed again, to the 25th. I also liked the power recline feature available as an upgrade (I think) on Bradington Young. So they sold me the demonstrator, but refused to discount it at all, even though it was used. I guess that tells me all I need to know about La-Z-Boy Corporate Customer Service; as it seems to be non-existant. After holding our funds for 3 months longer than the original delivery time, you would at least think they would listen to our concern 1 day after their deadline. Not a stain or rip in the fabric and absolutely nothing wrong with it. Apparently the lifetime warranty doesn't cover the poor quality of materials they use. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. Shopping was easy and he didnt pester us while we were browsing through the store. After trying to resolve the issue with them, we are now mid August with a 'new' broken couch. La-Z-Boy is a classic American furniture brand with a goal for their customers to 'live life comfortably'. Lesson learned; LAZ Y BOY is a waste of money. He didn't hover at all. We bought a lazy boy loveseat. So not a lot of decisions, just choosing the grade and tone of the fabric. We were very impressed with our sales person Michael. (Aspiring lawyers would have a field day with this deception, but I am sure some "LaZ" fine print is buried somewhere.) Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. store to find out how much longer . Norma is very kind and helpful. Rebecca realized we were not high dollar customers. 75*36. Professional Gaming & Can Build A Career In It. FlexSteel products will cost you $699 to $3299, and Lazy Boy products will cost you $699 to $2999. They pretty much told us to stuff it. We started at this La-Z-Boy location, with no intention to buy that day. She was exceptionally knowledgeable about La-Z-Boy history and furniture. Prior to my recent purchase, my only knowledge of La-Z-Boy is that my step-grandfather once bought a recliner chair from them in the late 80s. She said our original quote already had 20%. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. Needless to say, we won't risk making another La-Z-boy purchase. This acquisition allowed Lazy Boy to expand its product offerings and grow its market share in the UK. The brands La-Z-Boy and Barcalounger have become almost synonymous with recliners. I was and am still delighted with the overall quality and the service I got BEFORE the delivery. Rest assured, it will not be from a La-Z-Boy furniture store. Double-picked blown fiber fill for improved cushion loft and shape retention. . Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. Paid more but has life time warranty on everything. THIS IS A WARNING TOFURNITURE BUYERS. Your bank has got your bank! Catnapper chairs use steel for a more durable frame while La-Z-Boy sticks with sustainable wood. the leather is breaking down and cracking in many places. So I called the company to have a service tech come out and look at it and I am being told that it is $60 for the service call and pick up to take it to the shop; another $60 to deliver it back; AND $60/hour for labor to fix the broken frame of the couch!!! But they refuse. Eric Bray was 10 stars. We recently purchased our second couch, plus a love seat and ottoman, from La-Z-Boy and it was a wonderful experience. I didn't buy 1000's of dollars of furniture, he knew I wasn't buying 1000's of dollars of furniture but he still provided extraordinary service to me. See how it all works here. The service person noted the defect immediately. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. If the chair holds up to the guarantee, we're super happy. I have no kids and no animals just me and my husband. They really work on pleasing you. I just want this out of my house and in the trash. Came in to purchase a recliner for my mom. Purchased warranty and his company will do nothing to help facilitate repairs with the warranty company. A new section of the sofa was ordered and shipped to my home. One month after warranty expired. The pros: A nice array of customizable and versatile chairs that can be used in offices, guest rooms, and living spaces. We used them everyday and aside from some sun fading, they are still in great shape. The BBB shows 32 complaints about this company for various reasons. Frank suggested another and worked perfectly. Not sure what furniture is good, we always have had cushions go flat, and we are NOT heavy people at all in case you think that is the case. Found a small flaw first time, but they took care of it easily and quickly. The second came 1.5 months laters and did not bring much. Joe was great and with the help of Dan, we were able to buy our dream lay z boy. We are very happy with the customer service and will be back. All they told me when they wanted to sell me the chair was it had a lifetime warranty.. :). I ordered furniture on Jan 29, 2021. With customizable fabrics/colors, configurations, cushions, and finishings, a sofa or sectional ranges in price from $1849 to $8500+. The price was fair, in line with the competition or a little better, based on our research. La-Z-Boy's recliners are built with a double-locking footrest mechanism that eliminates startling footrest dropping. Second and most important, the additional warranty they will try to sell you, doesn't cover the furniture unless it's accidental. In our opinion, the best recliner comes from Pottery Barn. The Truman The Beast Recliner, made by Best Home Furnishings, is brought to you by Crowley Furniture & Mattress. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! La-Z-Boy just happened to have a set that I liked. We have bought from them in the past and absolutely love their service and chairs. After delivery, we almost immediately had problems with the coloring of the leather wearing off. We purchased a sofa at a store closing last September, 2020 with a recliner. STAY AWAY from these crooks! I'd like something a bit more contemporary -- maybe tweedy -- rather than something that looks like an old bedspread. Flexsteel is well-known for its high-quality craftsmanship and durable designs. Needless to say, I was very happy with my experience at this store. I initially had concerns about the company as a third-rate furniture store and now my concerns have been proven true. It arrived as a grey suede chair. Staff is always friendly and courteous. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I forgot to mention that we bought ours in late summer/early fall during their annual upholstery sale. The key is to find a store that will service you well if there is a problem. August of 2020 bought a couch a the Springdale Arkansas location. The week that La-Z-Boy was scheduled to deliver I called, and they gave me the delivery date of June 9 (which was only a week later than the original estimate). 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