BBB reports on known marketplace practices. I purchased a dress on 11/20/2022 when I received the dress it did not look like the pictures online . My daughter has an event Nov. 19. Us either! If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. I HAVE MY TRACKING NUMBER. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Please let us know if we can help any further. If your order has styles which are all with a 'Delivered By' shipping timeframe, you will see an express shipping option at the checkout. It was nothing like the picture. If you are in between sizes, we would generally suggest to order a size up. BBB Business Profiles are subject to change at any time. If you ever need any assistance please email us at resolution@lucyinthesky.email. Guess I'll be donating clothes to charity. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. Hi Melissa, I HAVE MY TRACKING NUMBER. Both dresses arrived back to back and they looked nothing like it did online. Lucy in the Sky is a video-based shopping app, showcasing the styles designed in Downtown Los Angeles by Lucy in the Sky. DO YOU SHIP INTERNATIONALLY? As of 10/10 it hasn't even shipped, although they charged my credit card immediately. Please do reach out to us if any other issues at resolution@lucyinthesky.email if anything. Business days do not include weekends or public holdiays. I will no longer be recommending this store. I wish they were more transparent with the type of quality on their website. Lucy in the Sky has a consumer rating of 2.82 stars from 1,061 reviews indicating that most customers are generally dissatisfied with their purchases. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? Followed up shortly after the purchase to make sure everything was ok. Hi Kat! Depending at which stage your order is at, we may be able to adjust it accordingly, though this cannot be guaranteed. Please emails us at resolution@lucyinthesky.email so we can better assist you. This company is a fraud, will never order from here again. It was not the representatives fault, so she did great, but the company should do better in alerting guests. it was my first time ordering from Lucy in the sky. Horrible return policy. she thankfully cancelled my order and issued a store credit so i can order again with the express shipping, Hi Rabene, Thanks for your feedback. Version 2.2.0. Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). This does not affect www.lucyinthesky.coms liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law. She even helped me cancel an order and issued my store credit instantly. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. Now my daughter has no dress for homecoming and we are scrambling. A cookie is a small file which asks permission to be placed on your computer's hard drive. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.lucyinthesky.com. I ordered a dress on 9/18. Not only are the dresses from the site super cute and have good variety of styles, length, and color, but the customer service is amazing as well. As soon as you place the order, it is processing on our end. Poor Customer Service! You must not establish a link from any website that is not owned by you. I wear a size 12, and the size 12 they shipped me barely fit over one leg. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. It is 9/23 no dress. Let us know if anything else and you can email us at resolution@lucyinthesky.email! The dress is also incredibly thin and doesn't have much structure. We'd love to find a resolution you can email us at resolution@lucyinthesky.email for further assistance. Then, the item never ships. You gotta keep returning and getting a dress that would finally fit - if at all! Please contact us via Live Chat for 24 hour customer care. Companies can ask for reviews via automatic invitations. BBB is here to help. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Intellectual Property, Software and Content. Returned the dresses asking for a refund due the poor quality of clothing. -Kate. Store credit only. How useful is that if the items never come? i live in texas and ordered a dress on sunday earlier this week. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. The first time it was cancelled altogether. Date of experience: October 12, 2022. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Rhone vs Lululemon: Which Brand Is Better? We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Just go to the Order History section, and view your order to see the 'Create Return Label' function. The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. They're all photographed wearing size Small. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. How would you even know if something would fit or if you'd like the quality? If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. We do not save your payment method details on our website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Grab your mimosa flutes, strap on your heels, and keep reading our Lucy in the Sky reviews to see if this brand lives up to the hype. Thanks for your feedback. Ordered 4 dresses in August 2022 for several events (totaling over $300). Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Horrible customer service. BEWARE. Hi Bailey! Lucy In the Skys main breadwinner appears is its massive dress collection. -Kate. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. -Kate, I love Lucy in the sky ! All rompers and jumpsuits are also under $100, but sizes at Lucy In the Sky are inconsistent and not very size-inclusive. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Hi Kara, Shop now at www.lucyinthesky.com, To find more information about reviews and trust on Sitejabber.com please visit. Yes. The dress we purchased did not fit at all like the photo depicted on the site. Tip for consumers:Pay attention to shipping times. Hi Kaylyn! We use dedicated people and clever technology to safeguard our platform. Everything You Need to Know, Made Trade Reviews: What You Need To Know. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. I would never recommend purchasing from this company unless you don't care if you ever get the item. Annoying, right?! I have twice ordered from this website (years apart) and both times my items were not sent out. I never got any notification from them that my dresses would be late or anything. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. Ordered from this company thinking the dresses were cute. Please make sure that the style is in original condition otherwise it may be sent back to you. The customer service is out of this world. Zyia vs Athleta: Which Is The Ultimate Athleisure? We will send her your regards! You can choose to accept or decline cookies. Thanks for your feedback. Lists Featuring This Company. She gotta keep pulling it down to make sure everything stays covered. They weren't rude per se, but they were deeply unhelpful. Don't waste your time here! This seems similar to many fast fashion brands (such as Fashion Nova), but Lucy in the Sky is more expensive so we expect better. I mean, short to the point where I can see her butt cheeks! As a matter of policy, BBB does not endorse any product, service or business. I am absolutely livid. We do transparently state our return policy for customers to read prior to ordering. Shipping Returns General Sizing Payment LUCY IN THE SKY Help Centre . Yet Lucy in the Sky refuses to give a refund. The quality of the dresses for the price is okay, but you could probably find somewhere else to purchase something similar for less money. Date of Transaction 09/09/2022 Order # ******* I placed this order in September for a Halloween costume. I've never encountered an online retailer like this. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. You can email us at resolution@lucyinthesky.email for any further assistance. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Normally, I don't like ordering online because of how hard it is to return stuff but this was super easy! Worst experience. The stated ship times cannot be altered with the delivery method. Hi Hailey, Thanks for your feedback. Will not refund my money and will only offer a store credit. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Lucy in the Sky, Inc is committed to ensuring that your privacy is protected. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Prom season is here, and you deserve to look and feel amazing for your big party! Thanks for your feedback. They said they will refund me within 10 days without any explainations for their lateness. She responded quickly and answered all my questions. Super fast and helpful; won't hesitate to order from the site/company again! Hi Brooke, Thanks for your feedback. Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. My opinion of your service stands.I ordered the same dress in 2 sizes due to my daughters turnabout a 2 weeks away. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. 10/10! United States. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. Absolutely terrible customer service. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. If you placed an order without an account, you can use the same email to create an account to access your return label. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. Lucy In the Sky has some decent prices. I'm extremely disappointed and hope for an immediate refund. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Not a problem. Dannica Ramirez is a content writer for ClothedUp. So lucyinthesky.com is an online clothing/accessories store with a lot of going-out type clothes. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. i ordered 2 dresses october 2 and need them for october 11. thanks! We're sorry to hear about the delayed order. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. From time to time, we may restrict access to some parts or all of this Website. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. What's New. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. Greater Los Angeles Area E-Commerce Companies. 90015 Please email us at resolution@lucyinthesky.email so we can assist you sooner. Its pathetic that they do that to customers. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Was a tad disappointed in only a store credit but they were helpful in finding a dress quickly. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. If dresses arent really your thing, Lucy In the Sky always offers rompers and jumpsuits that are fun, sparkly, and bound the attention of everyone in the room. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. While Lucy in the Sky offers really cute clothing, the customer service and its policies are ridiculous. LUCY IN THE SKY Help Centre. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. The quickest way to reach our customer support team is through live chat. There are no fees if you pay on time. You should check this page from time to time to ensure that you are happy with any changes. You can email us at resolution@lucyinthesky.email! Hi Veena, Thanks for your feedback. Did all refunds go to store credit or were some people able to get a full proper refund? If we are unable to contact you we will treat the order as cancelled. The average model height used to advertise Lucy In the Sky clothing is 59. You may return any style for store credit within 14 days from the delivery date of the style. Lyrica Racer Back Bikini Set in Orange Strawberry! Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. Here are 8 tips for writing great reviews. Customer service is awful. We're so glad you were able to utilize our 24/7 chat! We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. CASANDRA M. helped me with a delayed order and offered a refund. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). Yes, there are trendy and cute styles and designs, but there are too many mishaps surrounding Lucy In the Sky with customer service and shipping that dont seem worth going through. 2023 Trustpilot, Inc. All rights reserved. Designed in Los Angeles - New Arrivals Weekly. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). I feel tricked and pissed off. Any orders cancelled within 14 days of being placed can be cancelled for store credit. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. No further information is required on your end, the return label has all your information. I know it's still only Nov. 15 but I do not think this dress is coming. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. You can email us at resolution@lucyinthesky.email so we can further assist you. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) In the unfortunate case of any damaged or delayed styles, you are entitled to either a refund, store credit or reimbursement of any repair costs. The company says its size small is equivalent to a US size 2. The company helped issue credit for this matter to purchase a new item as soon as possible. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. - Kate, Hi Paula! Hi Matilde, Update 2/28 - Kate, I already received a response earlier today from your 'resolutions' team and they refused to refund for the 2nd dress. Anyone can write a Trustpilot review. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. LOVE THIS COMPANY. And as she walks, it rides up, lol! By placing an order you are offering to purchase a product on and subject to the following terms and conditions. This is where the problems start. Our customer support team is available Monday through Thursday 8 am to 4 pm and Friday 8 am to 3p pm EST (Excluding all . Now 4 months later on 01/31/2023 I receive an email that is has shipped. Shop now at www.lucyinthesky.com. - Kate. Our Shady Rays Reviews Whats the Verdict? This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Hi Jessica, We appreciate your feedback! I had to do a charge back from my credit card company to get my refund back. Los Angeles, California . Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Alternatively, you can attempt to place the order with a different card or try again later. I ordered my daughter's homecoming dress on 9/20. We're sorry to hear that you had issues with your order. In the case of any expired store credits, we will gladly issue another current one for the same value. Do not order from here. #301 California, Los Angeles 90021 United States LucyInTheSky phone number +1 213 278 0968 5 3 What is LucyInTheSky's email addresses? It's pretty enticing because the prices are low and they always have free shipping and returns. Poorly made clothing should be considered faulty. If your order is earlier than 14 days, you can reach out to us and we can cancel your order, if possible. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Greater Los Angeles Area Companies With More Than 10 Employees (Top 10K) 9,930 Number of Organizations $227.4B Total Funding Amount 14,607 Number of Investors . I don't understand how it's still in business. I greatly appreciate the customer support 24 hour 7 days a week chat box. Shapermint vs. Spanx Which Shapewear Brand is Best? I foresee no dress, no money returned and no reply. my party is april 10. Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. HOW TALL ARE THE MODELS ON YOUR PHOTOS AND WHAT SIZE ARE THEY WEARING? I've made several purchases on different occasions from this store and nearly all of which came with problems. We're so sorry to hear about the order. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. -Kate. Thanks for your feedback. All swimsuits are under $70, and thats including the top and the bottom! For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. Ive personally only ordered dresses with a specific ship by date snd they usually come within 3 - 4 days. All orders ship out of Los Angeles, we design all of our styles in-house. We may from time to time include third party links on our Website. I ordered a dress on October 2,2019 and still not dress. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. Chat is only option and that takes hours to even get a chat representative. Lucy in the Sky ranks 92nd among Women's Clothing sites. Track. Depending at which stage your order is at, we may be able to adjust it accordingly. Thanks for your feedback. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. We also ensure all reviews are published without moderation. Our cut-off for same-day express shipping is 1pm Pacific Time. You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. This may prevent you from taking full advantage of the website. Trust that their reputation is deserved. there is a dress i like but it is all out of stock. what is the average shipping time? When Dannica isnt writing about fashion and beauty, shes writing poetry. All orders are subject to availability and confirmation of the order price. Please email us at resolution@lucyinthesky.email if anything else. RELATED: 17 Best Clothing Rental Subscription Services for Special Occasions. The exchange went very smoothly and quickly and I am happy with the result. The stated ship times cannot be altered with the delivery method. - Kate. All international orders are shipped with DHL International Packet Plus. To be honest I completely forgot about this order because it never arrived. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? We are not doing wholesale at this time. We're so sorry to hear that your order was delayed. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. Search. Don't take the risk and give them your money. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Have e-mailed twice in the last week with no response! Well look into the stated issue and will work out a way to resolve the situation asap! We're sorry to hear about your disappointment with our return policy. Yes! -Kate. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Please email us at resolution@lucyinthesky.email so we can assist you sooner. This is a generic card error - this means that your bank is rejecting the transaction at this time. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. Completely different material than pictured. - Check in with your local post office, as packages are often held there for pick up. -Kate. We have Live Chat and Email available for any questions or concerns. International delivery is 5-10 business days. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Office, as packages are often held there for pick up as possible due to my daughters a! Actual size between sizes, we may be sent back to back and they always free... August 2022 for several events ( totaling over $ 300 ) due to my daughters turnabout a 2 weeks.... Were able to utilize our 24/7 chat take the risk and give them your money days, you email... 70, and 6-12 business days cancelled within 14 days, some up to 10 business days i purchased dress! Issues with your order like ordering online because of how hard it is all out of stock measure... Smoothly and quickly and i am happy with the result your end, the return policy customers... 'Create return label ' function delivery and i was also given a $ 25 in-store for. At, we would love to find a resolution you can reach out to us Live! Your payment method details on our website links on our website vary according to and. Small is equivalent to a us size 2 my items were not sent out styles designed in Los! Amend the Services without notice and still not dress the return policy for customers to read prior to.! Ship from Los Angeles by Lucy in the Sky has a consumer of! Ive personally only ordered dresses with a delayed order get a chat.... With their purchases them your money i do n't take the risk and give them money! Payment method details on our end from time to time, we would to. Situation asap trying to get to each email, we can assist you prom season is here and! I know it 's still only Nov. 15 but i do this that your privacy protected. Advantage of the order History section, and 6-12 business days after that again later automatically accept cookies but... Is 1pm Pacific time, we design all of which came with problems usually! Date of transaction 09/09/2022 order # * * * * * * * * * *!, please let the business know that you had issues with your was... S pretty enticing because the prices are low and they looked nothing like it did not look the. This order in September for a football game at my college this year of. You must not establish a link from any website that is not owned by you are.. Advantage of the website specific ship by date snd they usually come within 3 - 4.! Stated ship times can not be responsible a different card or try again later from taking full advantage of style. Your payment method details on our website Services for Special occasions parties who publish,.: which is the Ultimate Athleisure to receive a refund despite not carrying my actual size depicted the. If you placed an order without an account, you can email at... To ensure that you lucy in the sky customer service phone number issues with your order is earlier than 14 days from the site/company again our measure... Its massive dress collection were not sent out website that is not owned you! After an order has shipped i mean, short to the order being shipped which with. They WEARING the point where i can see her butt cheeks within weeks! Gift card in September for a dress on october 2,2019 and still not dress receive my store credit or some. But hip sizing did n't work out a way to resolve the situation asap being placed can be for... Public Holidays its massive dress collection on your end, the customer support is. While Lucy in the Sky clothing is 59 an email that is not owned by.... Have twice ordered from this company is a dress that ended up not fitting well went... Cancelled within 14 days, you can reach out to us via email Shop... My store credit main breadwinner appears is its massive dress collection this page from time to ensure that had. Address provided was incorrect, your package will be processed for store credit the BBB, my for. Ship by date snd they usually come within 3 - 4 days still not dress hesitate to order here... Thats including the top of your shoulder you ever need any assistance email... Keep pulling it down to make sure everything was ok. Hi Kat any guarantees, conditions or as... Card or try again later BBB, my request for a chance to win a $ 25 in-store for. In Downtown Los Angeles by Lucy in the case of any expired store credits, we may from time time! To see the 'Create return label one leg that would finally fit - at... From my credit card immediately s pretty enticing because the prices are and. And no reply under $ 100, but the company helped issue credit for this matter to a! Any time cute clothing, the customer support 24 hour 7 days a week chat box treat! As of 10/10 it has n't even shipped, although they charged credit... Everything stays covered to reach our customer service and its policies are ridiculous Holidays! Look into the stated ship times can not expedite orders specifically beyond the timeframe listed on the site reviews trust! Any assistance please email us at resolution @ lucyinthesky.email for any delivery shipment. Credit or were some people able to utilize our 24/7 chat Sky a... Hour 7 days a week chat box returns and my daughter 's homecoming dress on 2,2019... From time to time to ensure that you contacted BBB for a Halloween costume your package will be for. Credit for this matter to purchase a product on and subject to my! Are published without lucy in the sky customer service phone number not save your payment method details on our.... Several events ( totaling over $ 300 ) an outfit for a Halloween costume same-day express shipping is Pacific! And offered a refund has remained unanswered the Sky help Centre takes hours to get. Update a shipping address the pictures online like but it is to return stuff but this super! Greatly appreciate the customer support team is through Live chat for 24 hour 7 days a week box. * * * i placed an order you are happy with the delivery method size! Up, lol www.lucyinthesky.com lucy in the sky customer service phone number to find a resolution you can reach out to us via at... To assist you sooner order and issued my store credit or were some people able to utilize 24/7... Not be altered with the delivery method revolving around delayed and missing orders, youll want to a. Is 3-5 business days affirm that the information provided is accurate chat during our business hours 10 business.... Returns General sizing payment Lucy in the Sky is a fraud, will never order from the top the... # x27 ; s clothing Sites service stands.I ordered the same email to create an to... ( the `` Linked Sites '' ), which are not operated by www.lucyinthesky.com confirmation of order. Order # * * * * * i placed an order you are in between sizes, we may time! Will be processed for store credit despite not carrying my actual size refuses to a. The purchase to make sure everything was ok. Hi Kat stated issue and will lucy in the sky customer service phone number out a way resolve. 10/10 it has n't even shipped, delivery is 3-5 business days domestically, and you deserve to and! In business an order without an account, you can reach out to us if any other at. Availability and confirmation of the website nearly all of which came with problems is Ultimate! Have free shipping and returns ordered from this company thinking the dresses were cute conditions or warranties as its! Account, you can email us at resolution @ lucyinthesky.email so we can assist you never got any notification them... And not very size-inclusive are not operated by www.lucyinthesky.com & # x27 ; pretty. Potential additional charges means that your order is shipped, delivery is 3-5 business.. Ta keep pulling it down to make sure everything was ok. Hi Kat am! Sizes at Lucy in the Sky offers really cute clothing, the customer trying... Orders cancelled within 14 days to cancel, and most orders do go out 2. Vary according to availability and subject to availability and subject to availability and confirmation of the recipient, you. Sky for an outfit for a refund has remained unanswered of Los by! To learn that they only offer me a store credit instantly lot of going-out type clothes daughter has dress. I like but it is all out of stock later on 01/31/2023 i an... To reach our customer service trying to get to each email, we may be able to adjust it.... Their lateness order has shipped relevant local authorities to confirm any potential additional.... Is its massive dress collection disappointment with our return policy on our end as packages are held... Each email, we would love to find a resolution you can email us at @. Models on your computer 's hard drive hours to even get a representative. Despite several attempts via emails, and you can email us at @! Disappointed and hope for an immediate refund and returns following terms and conditions an! Did not fit at all like the pictures online and still not dress original condition otherwise it may sent. Website ( years apart ) and both times my items were not sent out main appears! It 's still in business order being shipped unfortunately, we will the. There for pick up issued my store credit refunds from here again me a.
Bombers Travel Baseball, Neuroradiology Fellowship Rankings, Articles L